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Glossary

AI analytics glossary

Clear definitions of the terms you meet in AI business intelligence, from text-to-SQL to predictive analytics, each with an example.

  • CORESight

    CORESight is an AI business intelligence tool by CoreOps.AI that answers natural language questions about company data, with charts and checked figures.

  • Conversational AI

    Conversational AI is software that understands and answers people in natural language, keeping track of a back-and-forth exchange by text or voice.

  • Conversational Business Intelligence

    Conversational BI means getting answers from business data by asking questions in plain language, instead of writing queries or building dashboards.

  • Text-to-SQL

    Text-to-SQL turns a question written in everyday language into a SQL query a database can run. How it works, where it helps and where it needs checking.

  • Retrieval-Augmented Generation (RAG)

    Retrieval-augmented generation (RAG) gives an AI model relevant passages from trusted sources before it answers, so the answer is grounded in them.

  • LLM-Agnostic Architecture

    An LLM-agnostic architecture lets software work with large language models from different providers and switch between them without a rebuild.

  • Model Context Protocol (MCP)

    Model Context Protocol (MCP) is an open standard for connecting AI applications to tools and data sources through one common interface.

  • Descriptive Analytics

    Descriptive analytics summarises historical data to show what happened: totals, averages, trends and comparisons across time, products or regions.

  • Predictive Analytics

    Predictive analytics uses historical data with statistical and machine learning models to estimate what is likely to happen next, such as next month's demand.

  • Prescriptive Analytics

    Prescriptive analytics recommends what to do next by weighing possible decisions against goals and limits, often with optimisation and simulation.

  • SAP C4C

    SAP C4C (SAP Cloud for Customer) is SAP's cloud CRM for sales and service teams, now sold as SAP Sales Cloud and SAP Service Cloud.

  • SAP CRM

    SAP CRM is SAP's on-premise customer relationship management software for sales, service and marketing, part of the SAP Business Suite.

  • Joule Agents

    Joule agents are AI agents in SAP's Joule copilot that carry out multi-step business tasks across SAP applications, with people approving key steps.

Keep reading:FAQFeaturesProduct terms in the User manual

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